Frequently Asked Questions
Do you have a physical shop / Where can I buy or view your products?
We’re an online business, so unfortunately, we do not operate from a physical shop space or office. However, we stock our products on consignment at multiple locations across Singapore. Besides purchasing our items directly at our online shop, you can also head down to any of the retail locations below.
If you are new to our figurines, we encourage you to make your way down to see them in person. You need to hold them in your hands and view them up close to appreciate their fine details and craftsmanship.
Note:
- Customisation of formation badges for soldier figurines can only be done for purchases at our Online Shop.
- Discounts listed on our website and retail partner stores are only exclusive to the respective platforms.
- Please check with respective stores for stock availability & business hours.
Miniature Stories Online Shop
(All merchandise & formation badge customisations)
Books Kinokuniya (All Heritage Figurines, All Soldier Figurines & Selected Military Souvenirs)
Takashimaya Shopping Centre
391 Orchard Road, #04-20 Ngee Ann City, S (238872)
Nearest MRT Station: Orchard
The Diecast Center (Chinatown Heritage Figurines, Army Vehicles, Selected Soldiers)
16 Collyer Quay
#01-08 Raffles@Income, (S) 049318
Nearest MRT Station: Raffles Place
Lifestyle Mart @ The Chevrons (Soldier & Military Souvenirs)
The Chevrons
48 Boon Lay Way, S (609961)
Nearest MRT Station: Jurong East
Lifestyle Mart @ SAFRA Punggol (Soldier & Military Souvenirs)
9 Sentul Crescent, S (828654)
Level 2
Nearest MRT Station: Punggol >> Sam Kee LRT
Toy Outpost Plaza Singapura (Selected Soldier & Military Souvenirs, Most Heritage Figurines)
Plaza Singapura
68 Orchard Road, #07-11B, S (238839)
Nearest MRT Station: Dhoby Ghaut
Singapore Discovery Centre Souvenir Shop (Selected Soldier Figurines & Military Souvenirs)
510 Upper Jurong Rd, S (638365)
Chinatown Visitor Centre (Chinatown Heritage Figurines)
2 Banda Street, (S) 059962
(Behind Buddha Tooth Relic Temple and Museum)
Nearest MRT Station: Chinatown
What payment modes do you accept in your online shop?
We accept PayNow and Direct Bank Transfers for local orders, and Visa, Mastercard, or PayPal payments for all orders. A 3.9% service fee is chargeable for all PayPal payments due to credit card surcharges.
How much does shipping cost for my online purchases?
We offer free local shipping for orders that are SGD $100 and above (does not apply for sale items and dioramas). If your order is below SGD $100, shipping within Singapore will cost:
- Flat fee of SGD $5 via courier
- Flat fee of SGD $2 via Singpost ordinary mail
- Dioramas: Flat fee of SGD $20 via same-day Grab Express for safe handling; any excess fees will be refunded via PayNow
What’s the shipping process for my online purchases and how long will it take?
All orders will be packed and sent out within 2 working days.
Orders in Singapore will take 3 – 5 working days to reach. If you need your order to be delivered at a specific timing, please inform us in the comments section during checkout (for courier deliveries only).
International orders will take 1 – 2 weeks, depending on country.
You will receive confirmation emails upon purchase and when your item is shipped out from our online store.
Are your figurines endorsed by the Singapore Armed Forces (SAF)?
Miniature Stories and all associated merchandise are not affiliated with the Singapore Armed Forces (SAF).
We are simply individuals who wish to create memorable keepsakes and nostalgia for National Servicemen, regulars and all who have an interest in Singapore’s military defence and history.
The realistic design and details in our figurines are created from personal research on information that’s available on public platforms.
Return Policy
We take special care in ensuring that your purchase reaches you in perfect condition. But in the unlikely event that you receive a damaged item, we would be glad to either send you a replacement at no cost, or refund your money. Please email us at [email protected]Â to inform us of any defects as soon as you are aware of them, and we will contact you with further instructions.