Frequently Asked Questions
Where can I buy or view your products?
You can purchase our items directly at our online shop or at either of the retail locations below. If you are new to our figurines, we encourage you to make your way down to see them in person. You need to hold them in your hands and view them up close to appreciate their fine details and craftsmanship.
Note: Customisation of formation badges can only be done for purchases at our Online Shop.
Miniature Stories Online Shop
(all merchandise & formation badge customisation)
SAF eMart (full range of merchandise)
48 Boon Lay Way
Nearest MRT Station: Jurong East
Books Kinokuniya (all figurines & selected souvenirs)
Takashimaya Shopping Centre
391 Orchard Road, #04-20 Ngee Ann City
Nearest MRT Station: Orchard
Independent Market (selected figurines)
1 Harbourfront Walk #02-63
Nearest MRT Station: Harbourfront
Toy Outpost (selected figurines & selected souvenirs)
200 Victoria Street #03-10B
Nearest MRT Station: Bugis
Hako @ Clementi Mall (most souvenirs)
3155 Commonwealth Ave West, #03-15
Nearest MRT Station: Clementi
Hako @ AMK Hub (most souvenirs)
Ang Mo Kio Hub
53 Ang Mo Kio Ave 3, #02-55/56
Nearest MRT Station: Ang Mo Kio
Singapore Discovery Centre Souvenir Shop (selected figurines & souvenirs)
510 Upper Jurong Rd
Black Tactical Singapore (selected figurines)
1 Coleman Street #04-36
Nearest MRT Station: City Hall
What payment modes do you accept in your online shop?
We accept Visa, Mastercard, or Paypal payments. All payments are processed through our secure online ordering system.
How much does shipping cost for my online purchases?
We offer free local shipping via courier to your door for orders above SGD $100. If your order is below SGD $100, shipping within Singapore will cost:
- Flat fee of SGD $8 for figurines via courier
- Flat fee of SGD $2 for all badges, keychains and souvenirs via Singpost ordinary mail
- Flat fee of SGD $5 for tee shirts via courier
What's the shipping process for my online purchases and how long will it take?
All orders will be shipped within 2 working days. When you submit your order, we will require your mobile number for the courier to contact you on the day of delivery or to arrange for re-deliveries if there's a failed attempt. If you require your purchase to be delivered at a specific timing, please inform us in the comments section during your purchase.
Don't worry - Miniature Stories will never sell your contact information!
You will receive confirmation emails upon purchase and when your item is shipped out from our online store.
Do you ship internationally?
Yes, we ship worldwide!
International orders will be shipped via Singpost Registered Airmail, and will take 3 - 14 working days.
We charge a flat fee of SGD $20 for our figurines; SGD $12 for our t-shirts; SGD $6 for our keychains and pin badges and other light items.
However, please note that if you check out with larger orders, you may be required to make a separate payment to top-up additional shipping costs.
We will inform you via email if there is any discrepancy in shipping charges. But don't worry if you decide not to proceed with the full shipping charges - we can cancel your order and refund your payment in full.
What material are your figurines made of and how big are they?
Our figurines are made of a metal alloy to give a solid weight and feel. They are hand-painted with special care taken to ensure accuracy to actual colours. Figurines in standing poses measure approximately 60mm from head to toe - large enough to showcase their precise details, but small enough to form intricate and attractive displays. The exact measurement of the figurine you're purchasing can be found in our online store.
Our products are not suitable for children under the age of 12.
Are your figurines endorsed by the Singapore Armed Forces (SAF)?
Miniature Stories and all associated merchandise are not affiliated with the Singapore Armed Forces (SAF).
We are simply individuals who wish to create memorable keepsakes and nostalgia for National Servicemen, regulars and all who have an interest in Singapore's military defence and history.
The realistic design and details in our figurines are created from personal research on information that's available on public platforms.
We take special care in ensuring that your purchase reaches you in perfect condition. But in the unlikely event that you receive a damaged item, we would be glad to either send you a replacement at no cost, or refund your money. Please email us at email@example.com to inform us of any defects as soon as you are aware of them, and we will contact you with further instructions.